Last Updated: July 17, 2026
At House of Memoh, customer satisfaction is important to us. Please read our Exchange, Return, and Cancellation Policy carefully before placing an order.
We offer a 3-day return policy from the date your order is delivered.
Please note:
We do not offer monetary refunds.
Approved returns will be issued as House of Memoh Store Credit, which can be used for future purchases.
A ₹80 return and reverse logistics fee is applicable per order.
For damaged or missing items, you must notify us within 24 hours of delivery.
International orders are currently not eligible for free return shipping.
To qualify for a return:
The return request must be submitted within 3 days of delivery.
The product must be unused, unworn, and in its original condition.
All original tags, labels, invoices, and packaging must be intact.
The item must be free from stains, damage, perfumes, or signs of use.
Any embellishments, accessories, or decorative elements must be in perfect condition.
Returns may be declined under the following circumstances:
The return request is made after the 3-day return period.
Any part of the original shipment is missing.
The product has been damaged due to misuse, negligence, or improper handling.
The product has been used, washed, altered, or opened (unless received damaged).
Complimentary or free gift items included with the order are not returned.
Individual products purchased as part of a promotional combo or bundle are returned separately.
Products purchased during sale, clearance, or using Store Credit are returned.
Items are shipped back without prior approval from our customer support team.
House of Memoh reserves the right to reject any return that does not meet the above conditions.
To initiate a return:
Contact our customer support within 3 days of receiving your order.
Share:
Order Number
Product Name(s)
Reason for Return
Photos (if applicable)
Once approved, our team will arrange a reverse pickup where available.
Our customer support team typically responds within 24 hours.
If you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.
Please include:
Your Order Number
Clear photographs of the product
Images of the packaging (if applicable)
After verification, we will arrange a replacement at no additional cost where eligible.
Please note: We do not provide refunds for damaged products. Eligible claims will receive a replacement or Store Credit, depending on availability.
We offer exchanges within 3 days of delivery.
To qualify:
The product must be unused.
Original packaging and tags must be intact.
The item must be in resalable condition.
A ₹80 exchange and reverse logistics fee will apply per order.
Please contact our customer support team to initiate an exchange.
Approved returns are issued as House of Memoh Store Credit.
Add your desired products to your shopping cart.
Proceed to checkout.
Select or enter your Store Credit during payment.
The credit amount will automatically be deducted from your order total.
Good News: Your House of Memoh Store Credit never expires.
Orders cannot be cancelled once they have been shipped.
Orders cannot be cancelled after dispatch.
If cancellation is approved before shipment, the amount will be issued as House of Memoh Store Credit.
We do not offer bank refunds for cancelled prepaid orders.
Customized or personalized products are non-returnable and non-exchangeable.
If you receive a damaged customized product, please contact us within 24 hours of delivery with photographs of the damaged item.
After verification, we will arrange a replacement if the damage is determined to have occurred during manufacturing or shipping.
For returns, exchanges, damaged products, or any assistance, please contact our customer support team.
House of Memoh
Website: https://houseofmemoh.shop/
Email: houseofmemoh@gmail.com
WhatsApp: +91
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Average response time: Within 24 hours